1Try restarting the container first
When the workspace freezes click the Restart Instance button on the toolbar to soft-reboot your current container.
Location of the Restart Instance button
2Select the container you need
After clicking restart a list of available container images will pop up. Choose the one that fits your task.
Container selection menu
3Confirm the restart
Type Confirm (case-sensitive) in the confirmation box and click Confirm to proceed.
Case-sensitive confirmation prompt
4Wait for the new container to initialize
The old container will be destroyed and a fresh one allocated within minutes. Your session URL stays the same.
Container initialization progress
WARNING: Restarting erases all data inside the previous container. Save your work externally before confirming.
5Request a different machine if the issue persists
If restarting does not solve the problem start a live chat describe the situation and ask for a machine change. We will verify and move your workspace to a new host as soon as possible.
Thank you for choosing CloudDock. We wish you smooth and enjoyable browsing in the cloud!